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My Three Year Battle with NFU Mutual for a Little Suffolk Cottage
Hello! My name is Kim, I’m a middle aged mother of two with a history degree and a love of nature, broken things and weird stuff. I live (or rather used to live) in a little cottage in a village in Suffolk. You know the sort I mean. A cosy little home with an open fire and an all round feeling of safety and comfort? My family (my husband, our oldest son and I) moved to Pendle Cottage in June 2014 from a busy nearby town. We wanted to get away from the hustle and bustle and start a new life in the country. And found a little picturesque thatched…
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Professional Fees Refused by NFU Mutual
So, when I emailed them on Monday, I asked them to release the £30,000 that they already promised. Instead, they offered £18,000 as part payment.
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NFU’s Response – After we sent them Evidence of Corruption
It's been a couple of weeks since my last post when I told you about the evidence of corruption we revealed and sent to them.
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The Conspiracy NFU Mutual Allowed to Happen
Surely this is the stuff of the tabloid press and fictional TV dramas. Not a little thatched cottage in a Suffolk village?
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NFU Mutual are Refusing Us a New Specification, But Why?
This is the only document which would show 'once and for all' what needs to be done to our cottage. Why are they still refusing us a new specification to make sure it's done properly.
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First Investigations: NFU Insurance Claim 3
On 14 November, the first investigations began. The loss adjuster's visit was quite worrying. It is, after all, a Loss Adjuster's job to save insurance companies from paying out if they can.
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The Flood: NFU Insurance Claim 2
A strange puddle had developed in our front driveway. The puddle grew to huge proportions, and, after a couple of days, we were worried.
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A New Specification – The Only Way Forward with our NFU Insurance Claim
The only thing that could clear this mess up, once and for all, was a new specification. So why are NFU refusing to get one?
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Finding the Hole: NFU Insurance Claim Timeline 1
It’s time to tell the whole story from start to finish (if it ever does!). From the day I found the hole to now. I hope it will be a warning to others so that they don’t end up like me. I don’t really think I could have done anything differently, but then again, I was never in control. The problem was, that we put our trust in a very expensive insurance policy from what we thought was the best insurance company for a house like ours, and I felt safe. But over the last three years, safe is something I have never felt. I have been threatened, bullied and…
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Why NFU’s Builders Weren’t Allowed Back – They Weren’t Qualified
Every reply we've had from NFU Mutual in response to our complaint, says two things. 1. We asked for a cash settlement (which we didn't!) and 2. We should have had their builders back. But the builders they provided weren't qualified to do the work.
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Our Response to the Insulting Reply to Our Complaint
You may have already read the complaint response from the Group Chief Executive and my reactions in my following post. This took me four days to write and I’m really happy with the result. I think it captures much of what the NFU Mutual tried to overlook or cover up in their reply to my complaint. It also addresses the fabrications they are still insisting are true so that they can reduce the amount they pay us. So, here it is. You may want to go and get a cuppa – it’s a long one: Dear Mr Sinclair We write in response to your letter dated 17 February 2021, in…
