The NFU Mutual are my insurance company. We chose them to insure our Grade II, listed thatched cottage in Suffolk because we thought we and our home would be well looked after. They have an excellent reputation which, in our case, they have failed to live up to. It's more than three years since we lodged our claim, after a water mains flood. Now, my dear little Suffolk cottage, my dream home, is now deteriorating by the day. Three sets of builders have damaged my home and not carried out the repairs. But instead of sorting out the mistakes they've made, the NFU Mutual are more interested in arguing about getting competitive prices than meeting their responsibilities and putting my home back together.