Genuine Mistakes or Downright Dishonesty?
We believed we could trust our well respected insurance company to repair our home. But the information and service we received was shameful. The NFU Mutual's representatives gave us misleading information and lies. But should NFU Mutual be responsible for the actions of their employees and representatives? Even when they've directly informed us of these lies? Or are their representatives a different entity altogther? We felt safe in the knowledge that our home was insured with NFU Mutual. Should anything bad happen to our listed cottage, we knew we were in safe hands. We were under the impression, from the website, the adverts and brokers that any repairs would be expertly dealt with. But instead, the service we received was scandalous!
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The Conspiracy NFU Mutual Allowed to Happen
Surely this is the stuff of the tabloid press and fictional TV dramas. Not a little thatched cottage in a Suffolk village?
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The Cash Settlement – More Unscrupulous Behaviour from NFU Mutual
When we received our latest response from the Group Chief Executive of NFU Mutual, something didn't look right. When I looked into it, I found more unscrupulous behaviour from the NFU Mutual.
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‘Who’s Who’ on NFU Mutual’s Website – Page 2
Carrying on from my post about the roles on page 1 of NFU Mutual’s ‘Handy Guide’ to who’s who in the claims process, I’m now analysing page 2 of the Who’s Who guide which can be found on the NFU Mutual’s website here. I’ve written this analysis of the handy guide as part of my explanation into the dishonesty used in our insurance claim. This post carries on from Ten Lies the NFU Mutual Told Us. Later, I’ll go deeper into each aspect of these people and our experience with them. Analysing the who’s who and other aspects of the documentation is puzzling. It’s becoming clear that the more I…
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‘Who’s Who’ on NFU Mutual’s Website – Page 1
This post carries on from my original post Ten Lies the NFU Mutual Told Us. We lodged a claim with the NFU Mutual in November 2017, following water damage after a flood. By November 2018, and frustrated after months of inspections, reports and waiting, we were no nearer to going home. It wasn’t until we lodged our second complaint that we found the ‘Claims Who’s Who Guide’ pdf download on NFU Mutual’s website. It states: We understand that the claims process can often appear daunting and confusing, with all the technical terminology, complicated processes and different people involved along the way. We have put this handy guide together to give…
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Ten Lies The NFU Mutual Told Us
When we started our claim way back in November 2017, I didn’t know how things worked. I believed that the NFU Mutual was the insurance company, the loss adjuster was the loss adjuster, the surveyor was the surveyor, and so on. So, when I approached the NFU Mutual about the actions of their surveyor and expected them to undertake an investigation into his conduct, it was a huge surprise that nothing happened. When I asked for the umpteenth time for him to be removed, they did nothing. It wasn’t until much later that I realised I was trying to separate something which was whole, it was inseparable. Everyone appointed by…
