Carrying on from my post about the roles on page 1 of NFU Mutual’s ‘Handy Guide’ to who’s who in the claims process, I’m now analysing page 2 of the Who’s Who guide which can be found on the NFU Mutual’s website here. I’ve written this analysis of the handy guide as part of my explanation into the dishonesty used in our insurance claim. This post carries on from Ten Lies the NFU Mutual Told Us. Later, I’ll go deeper into each aspect of these people and our experience with them. Analysing the who’s who and other aspects of the documentation is puzzling. It’s becoming clear that the more I…