In November 2019, I lodged a complaint to the NFU Mutual because I suspected that work being carried out on our home was incorrect. I also stated that I thought the work to be illegal because it appeared to be in breach of listed building conditions. I said that surely my home was uninsurable because it was structurally unsound. I asked them to investigate. Businesses are supposed to give a reply within 8 weeks. One year and two months later, (that’s about 62 weeks – almost eight times as long as instructed), we finally received a response from the Group Chief executive. Here’s what he had to say: Background I…